Terms of use

Last updated 2026-11-12. These are the terms for buying and using Switchboard. A company that needs changes or a signed agreement can ask; see the last paragraph.

Who makes Switchboard

[to be confirmed: vendor legal name and street address]. Contact: [to be confirmed: contact email].

Paddle is the merchant of record for purchases through checkout and invoices. Its checkout terms govern payment, tax and the identity of the Paddle entity on your receipt. Request tax forms from that entity; Switchboard does not issue a W-9 for Paddle.

Your licence

Standard costs $59 once, includes 365 days of updates and covers one person on up to 3 Macs. A $29 renewal adds another 365 days of updates. A Standard build released during your update period keeps working after that period ends; a newer build requires renewal. Founder costs $99 and includes future updates. Everything costs $12/month while the subscription is active.

Team costs $15/person/month billed yearly ($180/person/year) and Business $30/person/month ($360/person/year), each with at least 3 people and up to 3 Macs per person. SSO is in both; SCIM, "SSO required", managed policy and the audit export are in Business. Upgrades are prorated immediately; a move from Business to Team takes effect at renewal. Team does not include an AI allowance: Everything includes AI, and the relay add-on costs $8/month. Volume discounts are 15% from 25 people and 25% from 100.

A team owner buys and assigns seats. Owners and admins can add or remove people and view team device and event records. The owner cannot be removed or demoted through team administration, SSO or SCIM. Do not share one person's account as a way to avoid buying seats.

The trial lasts 30 days. It starts on a Mac without requiring an email address. The account pane reports whether that Mac qualifies for another trial.

Expiry and refunds

Team and Everything are subscriptions, not perpetual licences. Online team licences are refreshed daily and stop working no later than 7 days after the last valid refresh, or the entitlement's end date if earlier. A team licence file for offline Macs ends 30 days after the paid period; offline files cannot be revoked remotely. An administrator must remove those files during offboarding.

The editor remains available after a licence lapses, but macros are paused. Request a refund within 14 days through support or Paddle; the refund policy has the details. Statutory consumer rights and Paddle's applicable refund terms are unaffected.

Services and your data

Account services handle sign-in, licences and device seats. Optional relay requests send the prompt and any attachments to the configured model provider. Your own model key goes directly from your Mac to that provider. Optional iCloud sync uses your Apple account. The privacy policy says what is collected and why, and the trust page describes the data that leaves the Mac and the controls for each path.

You keep ownership of your macros and data. You give Switchboard permission to process only what is needed to provide the services you request. Do not submit data you lack permission to use, abuse another person's systems, bypass licence enforcement, or use automation for unlawful access.

Support and availability

I aim to answer team email within one business day and individual email within two. This is a response target, not a guaranteed resolution time or uptime SLA. Switchboard is a one-person business. The current build requires macOS 26; do not buy it for older Macs based on a promised future port.

I may suspend an abused account after notice where practical. A service outage does not revoke a valid local licence. Perpetual licences keep working offline within their purchased update period; subscriptions and offline team files still have their signed end dates.

Warranty and liability

To the extent permitted by law, the software is provided as is, without a warranty that every automation will succeed. Test macros before using them for destructive or consequential actions and keep backups of your own data.

To the extent permitted by law, liability for these terms is limited to the fees you paid for Switchboard in the preceding 12 months. This limit does not exclude liability that the law does not allow to be excluded. Neither party is liable for indirect losses to the extent permitted by law.

Nebraska law governs these terms, excluding its conflict-of-law rules, without removing mandatory rights in your jurisdiction. Material changes to these terms require at least 30 days' notice by email to account holders before taking effect. Enterprise redlines or an MSA are available for discussion from 50 seats.