Refund policy

Last updated 2026-11-12.

If you bought Switchboard and it isn't for you, ask within 14 days of the payment and you get all of it back. You don't have to say why.

The trial is 30 days with everything on and needs no card, so most people know before they pay. The 14 days are there for when you find out afterwards.

What it covers

Every purchase: Standard ($59), a renewal ($29), Founder ($99), the first payment of Everything ($12 a month) or the AI add-on ($8 a month), and a Team or Business payment.

A subscription can be cancelled at any time from the . It then runs to the end of the period you paid for and does not renew. A period that has already started is not refunded in part after the 14 days.

How to ask

Reply to your receipt, or write to [to be confirmed: contact email] from the address you bought with. Paddle is the merchant of record and handled the payment, so you can also ask through the link on Paddle's receipt.

The money goes back to the card or account you paid with. Paddle usually completes it within a few working days; your bank may take longer to show it.

What happens to the licence

A refunded licence stops working. The app gives 7 days' notice first. After that the editor still opens and your macros stay on your Mac, but they are paused until there is a licence again.

After 14 days

Write anyway if something went wrong, such as a double charge or a renewal you didn't mean to make. I decide those one at a time.

Nothing here removes rights you have under consumer law where you live. The terms have the rest.